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Freshdesk
Affordable cloud-based help desk software with a generous free plan for small teams.
4.3
4,187 user reviews
Quick Facts
Founded2010
Starting PriceFree
Pricing ModelFreemium
Free TrialFree plan + 21-day trial of paid features
Best ForSmall to mid-sized teams needing affordable help desk
CategoryCustomer Support & Service
About Freshdesk
Freshdesk by Freshworks is a cloud-based customer support platform that offers a generous free plan for small support teams. It provides multi-channel ticketing, collaboration tools, automation, and analytics to help teams deliver fast, effective support.
Pros & Cons
Pros
- Excellent free plan for up to 10 agents
- Easy to set up and use
- Good omnichannel ticket management
- Freddy AI for automation
- Competitive pricing vs. Zendesk
Cons
- Advanced features require higher plans
- Reporting less powerful than Zendesk
- Integration depth not as broad
- Phone support is a paid add-on
Key Features
Multi-channel ticketing
Collaboration tools
Canned responses
SLA management
Knowledge base
Freddy AI
Customer satisfaction ratings
Pricing
Support Options
Help centerCommunity forumsEmail supportPhone support (paid plans)
Ready to Get Started with Freshdesk?
Visit the official Freshdesk website to explore pricing, start a free trial, or request a demo.