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ZD
Zendesk
Enterprise-grade customer service platform with ticketing, chat, and omnichannel support.
4.3
5,412 user reviews
Quick Facts
Founded2007
Starting Price$19/agent/month
Pricing ModelPer Seat
Free Trial14-day free trial
Best ForGrowing businesses needing full-featured customer support
CategoryCustomer Support & Service
About Zendesk
Zendesk is a comprehensive customer service platform that helps businesses manage support tickets, live chat, phone, email, and social media interactions in one unified workspace. Trusted by leading brands, it scales from startups to global enterprises.
Pros & Cons
Pros
- Comprehensive omnichannel support
- Excellent ticketing and workflow automation
- Strong self-service portal and knowledge base
- Good reporting and analytics
- Extensive marketplace of 1,000+ integrations
Cons
- Can be expensive for growing teams
- Complex setup for advanced features
- AI features require expensive add-ons
- Interface can feel dated
Key Features
Ticketing system
Omnichannel inbox
Knowledge base
Live chat
Reporting
Automation rules
AI agents
Customer satisfaction surveys
Pricing
Support Options
Help centerCommunity forumsEmail supportPhone support (Professional+)
Ready to Get Started with Zendesk?
Visit the official Zendesk website to explore pricing, start a free trial, or request a demo.